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- Question 1 of 3
1. Question
Your coworker has been helping you to keep the break room and kitchen area clean and well organized, including making coffee, emptying the dishwasher and taking out some garbage. The whole team is spending more time there on their breaks and have commented on how great it’s looking. This has been happening for a month since you asked for some support. You want to share some feedback with your colleague using SBI. What is the situation, behaviour, impact?
Sort elements
- Situation
- Impact
- Behaviour
- Over the last month, since I asked for support.
- The whole work team is spending more time in the kitchen and have commented on how great it's looking.
- You have helped to keep the break room and kitchen area clean and well organized, including making coffee, emptying the dishwasher and taking out some garbage.
CorrectIncorrect - Question 2 of 3
2. Question
Sort elements
- Impact
- Situation
- Behaviour
- Customers are upset and calling or emailing you for a response.
- Several days last week.
- You have not been replying back to some regular customers in a timely manner regarding their questions through email.
CorrectIncorrect - Question 3 of 3
3. Question
Sort elements
- Behaviour
- Impact
- Situation
- Other people, who work in the office, seem to be getting recognized more through emails, meetings and other company communication channels.
- I'm feeling that I'm not getting the same one-on-one time and appreciation.
- Last month, when I was working more remotely.
CorrectIncorrect