Frequently Asked Questions
We offer a full range of services tailored to individuals and businesses, from initial consultation through to ongoing support. Get in touch and we’ll help you find the right fit for your needs.
Simply fill out the contact form on this page with a few details about your project. A member of our team will reach out within one business day to schedule a quick introductory call.
Timelines vary depending on scope, but most projects are completed within two to six weeks. We’ll provide a detailed schedule once we understand your requirements.
Pricing depends on the size and complexity of your project. After our initial conversation, we’ll send you a clear, no-obligation quote with no hidden fees.
Yes! Your first 30-minute consultation is completely free. It’s a great chance to ask questions and see whether we’re the right match for you.
We accept all major credit cards, e-transfer, and direct bank deposit. Payment plans are available for larger projects upon request.
A 50% deposit is required to secure your spot in our schedule. The remaining balance is due upon completion and your final approval.
You may cancel at any time with written notice. Deposits are refundable if cancelled at least 7 days before work begins; after that, you’ll only be billed for work already completed.
Absolutely. While we’re proud to be locally based, we work with clients across the country and internationally through video calls and online collaboration tools.
Our office is open Monday to Friday, 9:00 am to 5:00 pm. Messages received outside these hours will be answered the next business day.
We aim to respond to all inquiries within 24 hours on business days. For urgent matters, please mention it in your message and we’ll prioritize it.
Yes. Minor adjustments are always welcome. Larger changes to the scope may affect the timeline or cost, and we’ll always discuss that with you before proceeding.
Every package includes two rounds of revisions. Additional revisions can be added at an hourly rate if needed.
We do. We offer monthly support plans to keep everything running smoothly after launch, including updates, maintenance, and priority assistance.
Yes. We take your privacy seriously and never share your personal information with third parties. Please see our Privacy Policy for full details.
We are fully licensed and carry comprehensive liability insurance. Documentation is available upon request.
We stand behind our work with a 100% satisfaction guarantee. If something isn’t right, let us know within 30 days and we’ll make it right at no extra charge.
Of course! Visit our Portfolio page to browse recent projects, or ask us for case studies relevant to your industry.
Yes, registered non-profits and charities receive a 15% discount on all services. Just mention your organization’s status when you reach out.
No problem! Use the form on this page to send us your question and we’ll get back to you as soon as possible. We’re always happy to help.