WHAT IS THE TEAM ASSESSMENT FROM THE FIVE BEHAVIOURS OF A COHESIVE TEAM™?
The Five Behaviors of a Cohesive Team training and team assessment is based on the model developed by Patrick Lencioni in his book, The Five Dysfunctions of a Team. Lencioni’s model outlines the five behaviors that are statistically correlated with each other: building trust, mastering conflict, achieving commitment, embracing accountability, and focusing on results.
The Team assessment contains two subsections. The first subsection is the Team Survey, and asks team members how often their team engages in certain healthy behaviours. There are 20 items (e.g., Team members acknowledge their weaknesses to one another, Team members solicit one another’s opinions during meetings), to which participants respond based on a five-point ordered response scale. The twenty Team Survey items are used to create scores on the Five Behaviours scales.
The second subsection of the assessment includes the Team Culture items. The Team Culture items ask team members for their opinions on various aspects of the culture. For instance, team members are asked what changes might improve the functioning of the team or what behaviors they think are appropriate in a team setting. In the Team Culture section, participants are presented with a question and then select all responses that they feel apply.
THE FIVE BEHAVIORS SCALES
The Five Behaviors scales are the foundation of the team report and the facilitation experience. These scales are as follows:
- Trust measures team members’ willingness to be completely vulnerable with one another. It also measures the confidence among team members that their peers’ intentions are good and that there is no reason to be protective or careful around the team.
- Conflict measures the team’s productive conflict—in other words, conflict that is focused on concepts and ideas and avoids mean-spirited, personal attacks.
- Commitment measures the team’s clarity around decisions, as well as its ability to move forward with complete buy-in from every member of the team, even those who initially disagreed with the decision.
- Accountability measures team members’ willingness to call their peers on performance or behaviors that might hurt the team.
- Results measures the team’s collective goals and is not limited to financial measures, but is more broadly related to expectation and outcome-based performance.