Conflict Management Training Overview
Making Conflict Productive uses the Thomas Kilmann Conflict Mode Instrument (TKI), the world’s best-selling assessment for making conflict productive by understanding how different conflict-handling styles affect personal and group dynamics. The research backed TKI offers practical ways to initiate safe and non-emotional dialogue to resolve conflict.
Conflict Management Training Learning Objectives
By the end of Making Conflict Productive, presented in a workshop format that involves group discussions and activities, participants will be able to:
- Complete and review the TKI assessment.
- Define the five conflict modes of avoiding, accommodating, compromising, competing, and collaborating, and their relationship between assertiveness and cooperativeness.
- Calibrate skills to assess and respond to conflict, and when to use each conflict handling style.
- Recognize potential overuse or underuse of conflict handling styles, and work specific situations to use conflict handling styles either more or less.
- Create goals and plans to respond to conflict more appropriately to achieve positive outcomes.